Policies

Warranty
Rig Expert Canada warrants all shipped products to be free from defects in parts and workmanship for a period of 24 months (for Antenna Analyzers) , 12 months (for interface devices) or 6 months (for pre-wired cables). The defective product will be either repaired or replaced, at our discretion. Customer is responsible for shipping of defective unit to Rig Expert Canada. Rig Expert Canada is responsible for return shipping. Please consult with Rig Expert Canada before returning anything back. If repairs are required during the warrantee period for other than manufacturing or parts defects, an estimate of the repair cost will be provided prior to repair.

Liability
By buying Rig Expert Canada products you agree that the sole and exclusive maximum liability that Rig Expert Canada has arising from any product sold on the Rig Expert Canada web site shall be the price of the product ordered. In no event shall Rig Expert Canada, its directors, employees or other representatives be held liable for special, indirect, consequential, or punitive damages related to products sold.

Privacy
Rig Expert Canada does not sell, rent, lease or trade customers personal information with any other company.

Repairs
Rig Expert Canada performs non-warranty repairs to all RigExpert products. Our service rate is $45.00 U.S. per hour (1 hr. minimum, 2 hr. maximum) plus the cost of replaced parts (if any). Customer is responsible for shipping and insurance to and from us. Free estimate is available upon request. The service rate is subject to change without notice.

Returns
Rig Expert Canada accepts non-repair returns. Returned items must be received by us in original, as-shipped, condition including the original box, manuals and accessories. Returns must be within 30 days of purchase (shipping). Heavily used items or items in non-original state are subject to a 15% restocking fee. Shipping charges and cost of MixW software registration are not refundable. Important: Don't return your item without prior consultation with Rig Expert Canada representative.